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FAQ2021-08-27T10:57:12-04:00

Frequently
Asked
Questions

How can we help you?

What To Do When Allergy Medicine Doesn’t Work?2021-09-01T15:08:38-04:00

If the allergy medicine you are currently taking does not work, it is best to stop using the product. You can try alternative products or consult a healthcare provider to learn about other options available.

Do you ship to countries outside of the USA?2021-04-06T03:13:18-04:00

Unfortunately we don’t ship to countries outside of the USA, due to local regulations. Please contact us for more information on how to order Sambrosa from your country: info@sambrosa.com

What is doxylamine?2024-02-23T12:03:20-05:00

Doxylamine succinate is an antihistamine drug that relieves symptoms of upper-respiratory allergy and hay fever. It is an over-the-counter (OTC) or non-prescription medication that is used as an allergy medication.

Drowsiness and dry mouth/nose/throat have been reported. If side effects persist or worsen, contact your doctor or pharmacist promptly. A very serious allergic reaction to this drug is rare. However, get medical help right away if you notice any symptoms of a serious allergic reaction, including: rash, itching/swelling (especially of the face/tongue/throat), severe dizziness, trouble breathing.

This is not a complete list of possible side effects. If you notice other effects not listed above, contact your doctor or pharmacist.

Can I combine Sambrosa Sweet Dreams Night Syrup with other medications?2021-01-15T20:25:03-05:00

We advise you to contact your health specialist if you want to combine Sambrosa Sweet Dreams with other medications. If you have a known allergy to doxylamine or any of the other ingredients, you should not use Sambrosa Sweet Dreams.

Can I use Sambrosa Sweet Dreams during pregnancy?2024-02-23T12:04:15-05:00

Consult with your obstetrician/gynecologist before taking any medications and supplements when pregnant.

Can I give Sambrosa Sweet Dreams to my baby?2021-01-15T20:22:49-05:00

No, you can’t give Sambrosa Sweet Dreams to babies. Sambrosa Sweet Dreams contains honey, which should not be given to babies younger than 1 year old.

We advise you to consult with a physician for the use of Sambrosa Sweet Dreams in children under 6 years of age.

Is Sambrosa Sweet Dreams suitable for diabetic people?2021-01-15T20:20:14-05:00

It is important to take into account that Sambrosa Sweet Dreams contains honey and sugar.

In order for you and your health specialist to decide if Sambrosa Sweet Dreams is suitable for you, we will give you the exact amount of sugar:

Per dose of 3 ml, Sambrosa Sweet Dreams contains a total of 0.975 grams of sugar (combination of the sugar and the honey in the product). This compares with no more than ¼ (25%) of a standard cube or single-use sachet of sugar (±4 grams).

Can I take Sambrosa Sweet Dreams in the middle of the night?2024-02-23T12:05:03-05:00

We advise against taking Sambrosa Sweet Dreams in the middle of the night. You might wake up feeling tired and groggy.

What is the expiration date?2021-01-15T20:17:12-05:00

Sambrosa Sweet Dreams has an expiration date of 2 years. You will find the expiration date printed on the label of the bottle at “EXP.:”

How should I store Sambrosa Sweet Dreams?2021-01-15T20:16:19-05:00

You can store your unopened Sambrosa Sweet Dreams bottle in a cool and dark place, at room temperature.

After opening the bottle, please store your bottle in a refrigerator at max 41 Fahrenheit. At this lower temperature Sambrosa Sweet Dreams will be a bit thicker in viscosity. This is normal.

Does Sambrosa Sweet Dreams contain gluten?2021-01-15T20:15:39-05:00

Sambrosa Sweet Dreams contains the herbal extract Oats. Oats are gluten-free in their pure form. However the main problem with oats in gluten-free eating is contamination. Most commercial oats are processed in facilities that also process wheat, barley, and rye.

Our supplier of the herbal extracts does not grow any allergic grains in a very wide area around our fields, so contamination is impossible. The supplier regularly tests its products for gluten and there has never been a case of gluten contamination.

Is Sambrosa Sweet Dreams suitable for vegetarians and vegans?2021-01-15T20:14:56-05:00

Sambrosa Sweet Dreams is suitable for vegetarians but for vegans it is important to take into account that Sambrosa contains honey.

My current bottle of Sambrosa seems different in taste / color or viscosity than my last bottle. How is this possible?2021-01-15T20:14:27-05:00

Since Sambrosa Sweet Dreams contains natural ingredients, there might be small changes in the taste / color or viscosity per batch. This is normal and does not impact the effect of the product.

Why does Sambrosa Sweet Dreams contain a phyto-estrogen?2021-01-15T20:13:49-05:00

Sambrosa Sweet Dreams contains the herbal extract Hops. Hops contains a plant type estrogen, known as a phyto-estrogen.

How many friends can I recommend?2023-05-01T14:30:38-04:00

As many as you want! We are happy and very thankful for any recommendations. You will receive a coupon for 15% off if you refer a friend successfully. Please note that your friend has to be a new customer on the Sambrosa Care website.

What do I earn for referring a friend?2023-05-01T14:31:49-04:00

You will receive a coupon code for 15% off your next purchase on our website www.sambrosa.com.

What if my friend returns the ordered product?2021-01-15T20:01:02-05:00

Unfortunately, your points will be canceled and removed from your account.

How long is the discount code for my friend valid?2023-05-01T14:32:19-04:00

If you refer a friend, they receive a 10% discount code. This code is valid for 30 days.

How does the subscription program work?2021-02-23T04:43:40-05:00

When you go to “Buy” you have the option to make a onetime purchase, or you can click on “Subscribe and Save”. The Subscribe and Save option will offer you:

  • 10% off every purchase
  • Free shipping on every order
  • You can customize your order and frequency

Please note that you can cancel your subscription if done before your upcoming order is being fulfilled at the warehouse.

Discount codes are not valid for subscription purchases – subscriptions are already 10% discounted and receive free shipping. The 30 ml bottle size is excluded from our Subscribe and Save program.

Will I always receive 10% off my orders?2021-02-23T04:44:06-05:00

Yes, you will receive 10% off on all your orders as long as you are enrolled in the subscription program.

Can I change the frequency or the quantity of my order?2021-02-23T04:45:42-05:00

Yes, you can always change and customize your order. To edit your subscription, please log into your account and click “My subscription”.

Changing your order is always free of charge. Just make sure to edit your frequency or your quantity before the upcoming order is processed.

What is the policy on returns in the subscription program?2021-02-09T20:20:31-05:00

Sambrosa offers a 90-day satisfaction guarantee on your first order. If there is anything wrong or you are not satisfied with the Sambrosa products, please contact us at info@sambrosa.com so we can help you with your return.

The 90-day guarantee is only valid on the first shipment.

How do I cancel my subscription?2021-02-23T04:48:07-05:00

If you want to cancel your subscription, log into your account and go to My Subscription. We can’t cancel a subscription order once it has been processed by the warehouse so make sure to let us know in time.

How do I create an account on the Sambrosa.com website?2021-01-15T19:52:51-05:00

It’s smart idea to create an account, you can start creating Reward points immediately!

To set up an account:

  • Please click on the person icon next to the shopping cart
  • You will get the option to:
    1. Log in if you are an existing customer.
    2. Create an account if you are a new customer.
  • Please fill in all the information and make sure your address is correct.
  • You will have to agree to our terms and conditions by clicking the box.
  • You can opt in for the newsletter by clicking the box.

Then you should be all set. If you have any issues please email us at info@sambrosa.com.

How do I order a bottle of Sambrosa Sweet Dreams?2021-03-05T18:36:38-05:00

Please click on Buy on the righthand corner of the website.

  • Make sure to select the right bottle size and the bottle quantity.
  • You have the option to make a onetime purchase or to subscribe and save.
  • Once you have made those selections, the order will be added to your cart. You can now proceed to checkout or you can go back to the shop if you want to add a different bottle size.
  • Once you are ready to proceed to checkout you can log into your account (and enjoy the benefits of having an account!) or you can checkout as a guest.
  • Select the payment method and check the box to agree to our terms and conditions.
  • Now you can complete your order.
  • Your good night’s rest is on its way!
Where can I enter a discount code?2021-02-23T04:51:51-05:00

You can enter a discount code on the first page of the cart checkout. Under the section Calculate Shipping, you will find the option to fill in your Promotional code (at the Have a Promotional code section).

When will my order be processed?2021-01-30T04:18:49-05:00

Orders placed before 12 pm CST should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).

Expedited Shipping: Orders placed before 12 pm CST on a working day will be shipped out on the same day. Orders placed after 12 pm CST will be shipped out on the next working day. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays). Expedited shipping guarantees 2 day delivery.

In case of national holidays your order might be delayed.

Orders going to Hawaii, Alaska & Puerto Rico will take 5 – 10 business days and cost $4.99.

How long does it take before I receive my package?2021-01-30T04:21:43-05:00

It usually takes 3 – 5 business days to ship your package to you. In unforeseen circumstances it can take longer. You will receive a tracking code when you place an order, so you can track your shipment.

Packages to Hawaii, Alaska & Puerto Rico usually take 5 – 10 business days.

We have the option of expedited shipping, with higher charges for you as the customer.

How does the 90-day satisfaction guaranteed work?2021-02-09T20:20:58-05:00

If you aren’t satisfied with our Sambrosa products during 90 days, you can contact our customer service team at info@sambrosa.com and we will send you the most up to date returns information and organize a refund.

Do you refund shipping costs?2021-01-15T19:40:56-05:00

If your product is defect, we will refund your order total including shipping costs. If you are not satisfied with the results of the product, we will refund your order total minus the shipping costs.

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