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FAQ2021-08-27T10:57:12+00:00

Frequently
Asked
Questions

How can we help you?

How Long Can You Take Allergy Medication?2021-09-01T15:08:00+00:00

There is no maximum indicated period for how long you can take allergy medicine. When taking any medication, always respect the Drug Facts and use antihistamines according to the directions of use.

What To Do When Allergy Medicine Doesn’t Work?2021-09-01T15:08:38+00:00

If the allergy medicine you are currently taking does not work, it is best to stop using the product. You can try alternative products or consult a healthcare provider to learn about other options available.

Is Taking Allergy Medicine Every Day Bad For You?2021-09-01T15:09:12+00:00

No, taking allergy medicine daily is not bad for you. In fact, antihistamines are cleared from the body within a day, and there is no indication they accumulate. When taking any medication, always respect the Drug Facts and use antihistamines according to the directions of use.

What Are The Side Effects Of Long Term Use Of Antihistamines?2021-09-01T15:09:21+00:00

There are no known side effects in connection with the long term use of antihistamines;  recommended doses can be taken daily. When taking any medication, always respect the Drug Facts and use antihistamines according to the directions of use.

Do you ship to countries outside of the USA?2021-04-06T03:13:18+00:00

Unfortunately we don’t ship to countries outside of the USA, due to local regulations. Please contact us for more information on how to order Sambrosa from your country: info@sambrosa.com

What is doxylamine?2021-02-02T22:05:57+00:00

Doxylamine succinate is an antihistamine drug that relieves symptoms of allergy, hay fever, and the common cold. It is an over-the-counter (OTC) or non-prescription medication that is used as an anti-allergy medication, and also as nighttime sleep aid or to treat occasional insomnia.

Drowsiness and dry mouth/nose/throat have been reported. If side effects persist or worsen, contact your doctor or pharmacist promptly. A very serious allergic reaction to this drug is rare. However, get medical help right away if you notice any symptoms of a serious allergic reaction, including: rash, itching/swelling (especially of the face/tongue/throat), severe dizziness, trouble breathing.

This is not a complete list of possible side effects. If you notice other effects not listed above, contact your doctor or pharmacist.

Can I combine Sambrosa Sweet Dreams Night Syrup with other medications?2021-01-15T20:25:03+00:00

We advise you to contact your health specialist if you want to combine Sambrosa Sweet Dreams with other medications. If you have a known allergy to doxylamine or any of the other ingredients, you should not use Sambrosa Sweet Dreams.

Is Sambrosa Sweet Dreams habit-forming?2021-01-15T20:24:32+00:00

Doxylamine is a non-habit forming antihistamine that blocks certain natural substances that your body makes.

We do advise you to lower the dose of Sambrosa Sweet Dreams after a few weeks and test how your natural sleep pattern is developing by not using Sambrosa Sweet Dreams for a few nights.

Can I use Sambrosa Sweet Dreams during pregnancy?2021-01-15T20:23:37+00:00

The FDA has approved medication (Diclegis) with doxylamine to treat nausea and vomiting in pregnancies. However, you should always consult with your obstetrician/gynecologist before taking any medications and supplements when pregnant.

Can I give Sambrosa Sweet Dreams to my baby?2021-01-15T20:22:49+00:00

No, you can’t give Sambrosa Sweet Dreams to babies. Sambrosa Sweet Dreams contains honey, which should not be given to babies younger than 1 year old.

We advise you to consult with a physician for the use of Sambrosa Sweet Dreams in children under 6 years of age.

Is Sambrosa Sweet Dreams suitable for diabetic people?2021-01-15T20:20:14+00:00

It is important to take into account that Sambrosa Sweet Dreams contains honey and sugar.

In order for you and your health specialist to decide if Sambrosa Sweet Dreams is suitable for you, we will give you the exact amount of sugar:

Per dose of 3 ml, Sambrosa Sweet Dreams contains a total of 0.975 grams of sugar (combination of the sugar and the honey in the product). This compares with no more than ¼ (25%) of a standard cube or single-use sachet of sugar (±4 grams).

Can I take Sambrosa Sweet Dreams in the middle of the night?2021-01-15T20:19:05+00:00

We advise against taking Sambrosa Sweet Dreams in the middle of the night. You might wake up feeling tired and groggy. Please plan to rest for 8 hours after you take Sambrosa Sweet Dreams.

Is it possible that I feel more tired during the day, after having used Sambrosa at night?2021-01-15T20:18:10+00:00

It is possible that you feel more tired during the day, after having used Sambrosa the night before. In that case our advice is to lower the dosage of Sambrosa Sweet Dreams or to take the dose earlier.

What is the expiration date?2021-01-15T20:17:12+00:00

Sambrosa Sweet Dreams has an expiration date of 2 years. You will find the expiration date printed on the label of the bottle at “EXP.:”

How should I store Sambrosa Sweet Dreams?2021-01-15T20:16:19+00:00

You can store your unopened Sambrosa Sweet Dreams bottle in a cool and dark place, at room temperature.

After opening the bottle, please store your bottle in a refrigerator at max 41 Fahrenheit. At this lower temperature Sambrosa Sweet Dreams will be a bit thicker in viscosity. This is normal.

Does Sambrosa Sweet Dreams contain gluten?2021-01-15T20:15:39+00:00

Sambrosa Sweet Dreams contains the herbal extract Oats. Oats are gluten-free in their pure form. However the main problem with oats in gluten-free eating is contamination. Most commercial oats are processed in facilities that also process wheat, barley, and rye.

Our supplier of the herbal extracts does not grow any allergic grains in a very wide area around our fields, so contamination is impossible. The supplier regularly tests its products for gluten and there has never been a case of gluten contamination.

Is Sambrosa Sweet Dreams suitable for vegetarians and vegans?2021-01-15T20:14:56+00:00

Sambrosa Sweet Dreams is suitable for vegetarians but for vegans it is important to take into account that Sambrosa contains honey.

My current bottle of Sambrosa seems different in taste / color or viscosity than my last bottle. How is this possible?2021-01-15T20:14:27+00:00

Since Sambrosa Sweet Dreams contains natural ingredients, there might be small changes in the taste / color or viscosity per batch. This is normal and does not impact the effect of the product.

Why does Sambrosa Sweet Dreams contain a phyto-estrogen?2021-01-15T20:13:49+00:00

Sambrosa Sweet Dreams contains the herbal extract Hops. Hops contains a plant type estrogen, known as a phyto-estrogen.

How can I enroll in the Sambrosa Reward Program?2021-04-01T04:42:16+00:00

By signing up for an account, you enroll into our Sambrosa Reward program. You don’t have to do or pay anything for enrollment. Once you activate your account, you can start collecting Reward Points. Check the Rewards tab on the right side of the website or log into your account and click on the Sambrosa Rewards Program tab for more information.

How do I collect points?2021-01-30T03:58:14+00:00

Here are your ways to earn points:

Create an account 100 points
Birthday bonus 300 points
Review a product 400 points
Subscribe to newsletter 150 points
Share on Facebook 200 points
Follow on Instagram 100 points
1 dollar spent 4 points
Refer a friend 1500 points
What can I do with my points?2021-01-30T04:01:43+00:00

You can use your points towards rewards such as free Sambrosa products. Make sure you have enough points: you can check your balance when you log into your account.

The rewards on offer and the cost of rewards are subject to change at any time.

How do I use my points towards a purchase?2021-03-05T18:28:38+00:00

To check the options, click on the Rewards tab on the right side of the website:

< Once you are in the pop-up, go to the tab Claim

< You can click on a Reward and then click the button Claim Now

< You will then see if you have enough points or if you need to earn some more

You can also redeem your points during checkout (if you have enough for points).

What if I don’t have enough points yet?2021-01-15T20:06:21+00:00

Unfortunately, our system doesn’t work with part payments in Reward points. So in this case, keep collecting points until you have enough points for a reward.

How do I know how many points I have?2021-03-05T18:30:44+00:00

Please log into your Sambrosa account where you will be able to see your points under the tab Sambrosa Rewards Program. Once you are logged in, you can also see you points on the Rewards pop-up tab, on the right side of the website.

How long are the points valid?2021-01-15T20:05:02+00:00

Your points will be valid for as long as you have the account. By deleting your account, you will lose all your points.

Can I redeem my points for cash?2021-01-15T20:04:31+00:00

It is not possible to redeem your points for cash.

What are the terms and conditions of the Sambrosa Reward Program?2021-03-05T18:34:07+00:00

Click here for the terms and conditions of the Sambrosa Reward Program.

Am I obligated to join the Sambrosa Reward Program?2021-04-01T04:44:04+00:00

When you set up your account with us, you automatically enroll into the Sambrosa Reward Program. However, you are not obligated to do anything: the Sambrosa Reward Program doesn’t cost you anything and there are no obligations.

How many friends can I recommend?2021-02-23T04:42:11+00:00

As many as you want! We are happy and very thankful for any recommendations. You will receive Reward Points if you have or create an account and you refer a friend successfully. Please note that your friend has to be a new customer on the Sambrosa Care website.

How many points do I earn by referring a friend?2021-01-15T20:01:27+00:00

You earn 1500 points by referring a friend, the value of which is $15.

What if my friend returns the ordered product?2021-01-15T20:01:02+00:00

Unfortunately, your points will be canceled and removed from your account.

How long is the discount code for my friend valid?2021-01-15T20:00:33+00:00

If you refer a friend, they receive a 15% discount code. This code is valid for 30 days.

How does the subscription program work?2021-02-23T04:43:40+00:00

When you go to “Buy” you have the option to make a onetime purchase, or you can click on “Subscribe and Save”. The Subscribe and Save option will offer you:

  • 10% off every purchase
  • Free shipping on every order
  • You can customize your order and frequency

Please note that you can cancel your subscription if done before your upcoming order is being fulfilled at the warehouse.

Discount codes are not valid for subscription purchases – subscriptions are already 10% discounted and receive free shipping. The 30 ml bottle size is excluded from our Subscribe and Save program.

Will I always receive 10% off my orders?2021-02-23T04:44:06+00:00

Yes, you will receive 10% off on all your orders as long as you are enrolled in the subscription program.

Can I change the frequency or the quantity of my order?2021-02-23T04:45:42+00:00

Yes, you can always change and customize your order. To edit your subscription, please log into your account and click “My subscription”.

Changing your order is always free of charge. Just make sure to edit your frequency or your quantity before the upcoming order is processed.

What is the policy on returns in the subscription program?2021-02-09T20:20:31+00:00

Sambrosa offers a 90-day satisfaction guarantee on your first order. If there is anything wrong or you are not satisfied with the Sambrosa products, please contact us at info@sambrosa.com so we can help you with your return.

The 90-day guarantee is only valid on the first shipment.

How do I cancel my subscription?2021-02-23T04:48:07+00:00

If you want to cancel your subscription, log into your account and go to My Subscription. We can’t cancel a subscription order once it has been processed by the warehouse so make sure to let us know in time.

How do I create an account on the Sambrosa.com website?2021-01-15T19:52:51+00:00

It’s smart idea to create an account, you can start creating Reward points immediately!

To set up an account:

  • Please click on the person icon next to the shopping cart
  • You will get the option to:
    1. Log in if you are an existing customer.
    2. Create an account if you are a new customer.
  • Please fill in all the information and make sure your address is correct.
  • You will have to agree to our terms and conditions by clicking the box.
  • You can opt in for the newsletter by clicking the box.

Then you should be all set. If you have any issues please email us at info@sambrosa.com.

How do I order a bottle of Sambrosa Sweet Dreams?2021-03-05T18:36:38+00:00

Please click on Buy on the righthand corner of the website.

  • Make sure to select the right bottle size and the bottle quantity.
  • You have the option to make a onetime purchase or to subscribe and save.
  • Once you have made those selections, the order will be added to your cart. You can now proceed to checkout or you can go back to the shop if you want to add a different bottle size.
  • Once you are ready to proceed to checkout you can log into your account (and enjoy the benefits of having an account!) or you can checkout as a guest.
  • Select the payment method and check the box to agree to our terms and conditions.
  • Now you can complete your order.
  • Your good night’s rest is on its way!
Where can I enter a discount code?2021-02-23T04:51:51+00:00

You can enter a discount code on the first page of the cart checkout. Under the section Calculate Shipping, you will find the option to fill in your Promotional code (at the Have a Promotional code section).

How can I use my Reward Points towards a purchase?2021-02-23T04:53:28+00:00

In order to use your Reward Points, please log into your account. During checkout you will get the option to use your points, if you have enough Reward Points for a discount or free product.

When will my order be processed?2021-01-30T04:18:49+00:00

Orders placed before 12 pm CST should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).

Expedited Shipping: Orders placed before 12 pm CST on a working day will be shipped out on the same day. Orders placed after 12 pm CST will be shipped out on the next working day. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays). Expedited shipping guarantees 2 day delivery.

In case of national holidays your order might be delayed.

Orders going to Hawaii, Alaska & Puerto Rico will take 5 – 10 business days and cost $4.99.

How long does it take before I receive my package?2021-01-30T04:21:43+00:00

It usually takes 3 – 5 business days to ship your package to you. In unforeseen circumstances it can take longer. You will receive a tracking code when you place an order, so you can track your shipment.

Packages to Hawaii, Alaska & Puerto Rico usually take 5 – 10 business days.

We have the option of expedited shipping, with higher charges for you as the customer.

How does the 90-day satisfaction guaranteed work?2021-02-09T20:20:58+00:00

If you aren’t satisfied with our Sambrosa products during 90 days, you can contact our customer service team at info@sambrosa.com and we will send you the most up to date returns information and organize a refund.

Do you refund shipping costs?2021-01-15T19:40:56+00:00

If your product is defect, we will refund your order total including shipping costs. If you are not satisfied with the results of the product, we will refund your order total minus the shipping costs.

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